Experienced application support for overloaded EHR teams.
Consultants who work inside your existing support model on Epic and Oracle Health environments, taking on the ticket queues, break-fix work and release preparation your team cannot get to.
Application teams operating an EHR every day.
Support leaders whose backlog is growing faster than their team can work through it and who need experienced consultants inside the existing queue.
Managers preparing for a specific quarterly release or version upgrade who need scoped capacity for testing and validation.
Organizations that want documented, transferable work rather than a permanent dependency on outside staff.
Five areas we take on inside an existing support model.
Ticket intake and triage
Working inside your ticketing tool to categorize, prioritize and route incoming work per your existing process.
Application maintenance and break-fix
Analyst capacity for configuration changes, defect resolution and small enhancements against a defined queue.
Release and upgrade readiness
Support for planned releases and upgrades, including sandbox validation and regression assistance.
Documentation and knowledge transfer
Runbooks, decision logs and build notes captured so the work is maintainable after we roll off.
Capacity support for internal teams
Contract analyst capacity that plugs into your team structure without replacing internal ownership.
Illustrative support engagements.
- An analyst working an ambulatory build queue alongside your internal team during a busy release window.
- A consultant handling a defined slice of the ticket backlog for a specific application area.
- Regression and validation support for an upcoming quarterly release.
- A short engagement to document runbooks and build standards that had never been written down.
- Coverage for an internal analyst on extended leave, scoped to a specific set of applications.
Deliverables of a support engagement.
- Named consultants
Profiles and interviews against the queue and application area you have scoped.
- An applicable written engagement agreement
Applications covered, hours, duration, deliverables and change-control expectations. The agreement may be a statement of work, staffing agreement or other approved contract, depending on the engagement.
- Work inside your process
Tickets, changes and documentation captured in your existing tools.
- Regular status updates
A weekly or every-two-weeks reporting cadence, as agreed with the client.
- Documented handoff
Runbooks and handoff documentation so operational knowledge remains with the client team after the engagement.
How a support engagement starts.
- STEP 1Discovery
A short call to understand the applications, the queue and the gaps your team is feeling.
- STEP 2Scope
An applicable written engagement agreement covering applications, hours, deliverables and the consultant profile. May be a statement of work, staffing agreement or other approved contract.
- STEP 3Match
Candidates presented for interview against the scope.
- STEP 4Delivery
Consultant onboards into your tools, works the defined scope and documents through close.
Talk to us about application support capacity.
Share the applications, the shape of the queue and the timeline. We will respond with next steps and, when it fits, a proposed consultant profile.